Kelii went above and beyond for us on his visit! obviously he took care of what he was originally dispatched for but we told him about the issues we have with our hoods we need repaired and what we needed from the hood cleaners, not his department at all but he figured out who he needed to talk to for us and contacted them as well as the points of contact above them! by far the best experience we have had with Nelbud!
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This has been the best cleaning we have had from nelbud in a really long time, i see the improvement made and will give credit when credit is due! thank you!
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The report states that access to a panel couldn't be done due to the screws being stripped. Nelbud has performed the service for almost 2 years, so if the screws are stripped it is because of your techs.
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The last 4 cleanings i have had to replace things, mop buckets, hose, hose nozzles and this time they got water all through my electrical outlet and fried my kitchen printer and the entire electrical outlet had to be rewired. This causes my business to suffer and causes me to spend more money replacing all these things. The hoods all still looked dirty especially the ones above my fryers.
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Joe has always been an outstanding tech and service provider, always responsive and provides accuracy in his work with a great attitude even when asked to come out after hours.
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I have some pictures I will forward to my Facility Manager.
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This is the 3rd visit in a row where the kitchen is left dirty, hoods are sloppily wiped down, ceiling tiles are dirty where techs removed them, and the cleaning outside splattered grease all over the ground, back door, and dumpster area. There is still grease dripping from the outside unit and the poorly inserted cleanout plug that fell out after the last visit wasn't put back in or replaced. We keep a clean restaurant and the way the restaurant has been left over the past 3 visits is unacceptable!
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The hood cleaning was the worst job I've ever seen all my Panda career. When we came to open the store this morning the Whole kitchen was a mess there was a lot of water inside all my light bulbs 2 of the lights went out due to water being inside and grease everywhere the hood still the same as before a lot of grease in the hood and lost 1 of my oil catch pan so I'm not sure what they cleaned. they literally made everything worse I'm very very disappointed.
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Emergency / Exit Lights, Portable Extinguishers, and Kitchen Suppression Inspection 11: FP Annual 5: FP Annual Ansul R-102 9 Gallons Left Side Main Hood: FP Semi Annual
SF: https://halton-group.lightning.force.com/lightning/r/WorkOrder/0WOIV00000GXBbN4AX/view Kitchen Suppression Inspection Ansul R-102 6 gallon: FP Semi Annual Ansul R-102 3 gallon: FP Semi Annual Ansul R-102 6 gallon: FP Semi Annual
Kitchen Suppression and Portable Extinguishers Inspection Buckeye BFR 10pt EndCap/Alarm Tank On Top Of Hood: FP Semi Annual Pyro Chem MCH2 3x350 Tanks On Top Of The Hood/Alarm: FP Semi Annual 2- K Class 3- #10 ABC: FP Annual (5)
Portable Extinguishers, Emergency / Exit Lights, and Kitchen Suppression Inspection 5: FP Annual 6: FP Annual Ansul R-102 6 Gallons Upstairs Behind Ductwork: FP Semi Annual
Portable Extinguishers and Kitchen Suppression Inspection 7: FP Annual - (6) Extgrs Ansul R-102 12G ENDCAP: FP Semi Annual - Ansul
Portable Extinguishers Inspection FP Annual (6) ext
